Receive 911 voice, RTT, text-to-911, and multimedia attachments — with ALI/ANI, ECRF, LIS, and PIDF-LO. Hand the call straight into dispatch without ever leaving the seat. No more bouncing between two vendors at 3am.
When the call hits the position, location is already resolved, jurisdiction is already routed, the dispatcher already sees the draft incident. One click — and the responding unit’s MDT lights up with the same data.
SIP / SS7 trunks. Hold, transfer, conference, supervisor barge. All the muscle memory your call-takers already have.
RFC 8262 with delivery receipts, two-way SMS fallback via Telnyx, and conversation persistence.
Character-by-character RTT per ATIS-1000093. Hearing-loss accessibility built in, not bolted on.
WebRTC video and photo upload through LiveKit. Patch into BWC if a responding unit is on scene.
Native i3 location handling. PIDF-LO display, ECRF re-route, LIS dereferencing, ANI failover.
Send caller, location, type, and notes straight into Command Console as an incident. No re-keying.
Bridge a 911 caller into a Mission Critical Push-to-Talk talk-group. Live ear on the responding unit.
Pre-arrival instruction prompts at the call-taker’s seat. Auditable card log per call.
Encrypted recording with on-call replay, supervisor review, and exportable bundles for prosecution.
Command & Dispatch implements the NENA i3 stack natively — not as an adapter layer. Connect any i3-compliant ESInet, ECRF, LIS, or BCF. We test against four in CI.
Hand the call straight to dispatch — same console, same incident, same audit log.
OpenThe responding unit sees the call data the moment it’s dispatched.
OpenCall recordings and metadata flow into the case record automatically.
Open