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★ Module 02 · Desktop dispatch console

Command
Console
the dispatch CAD, rebuilt.

Native Tauri desktop client. Web access from anywhere. Tactical map, incident queue with priority-aware routing, unit management, radio & PTT at the seat, and CAD-to-CAD interop — in a single console tuned for dispatchers.

PLATE 03 / DISPATCH CONSOLE
Photography drop
dispatcher console · three monitors
incident queue · tactical map · radio
Metro PD · Channel 414 units online · 5 active calls
DISPATCHER
S. Cohen · POS-1

Built for the
three-monitor seat.

Incident queue, tactical map, and unit roster — all on one screen, scaled cleanly to 1× or 3× monitors and ultrawides. Radio at the seat. NCIC at the seat. EMD at the seat. No alt-tabbing.

Priority queueP1–P9 priority routing with color-coded rows
Tactical mapReal-time AVL · jurisdictions · closest-unit
RadioTelex / C-Soft · MCPTT — at the seat
LookupsNCIC + state CJIS feeds with one keystroke
LIVEMETRO PD · CH 4 · DISPATCHER POS-1
15:08:21911Handoff from POS-3 · I-2026-04201 · 10-50 MVC · I-24 EB / MM 78
15:08:24CADClosest-unit: A-14 0.8 mi, A-22 2.4 mi, FD2 3.1 mi
15:08:31A-14ACK · en route · ETA 1:42
15:08:34FD-2ACK · engine + medic dispatched · ETA 3:08
15:08:48NCICPlate TN BHV-4421 · F-150 · CAUTION 10-32 priors
15:09:04RADIOTG-4 patched · A-14 talk-group active
15:09:18CAD2CAD-to-CAD · Hanceville FD notified · mutual aid
15:09:32A-14ON SCENE · 412 N Maple · BWC engaged
15:09:45CADSupervisor monitor active · S. Cohen
15:10:08SYSHeartbeat OK · 4 dispatchers online · failover ready

What it does
at the console.

B / 01

Priority queue

P1–P9 routing, color-coded rows, jurisdiction filtering, one-click assignment.

B / 02

Tactical map & AVL

Real-time GPS, incident pins, jurisdiction polygons, patrol zones, closest-unit.

B / 03

Radio & PTT

Integrated Telex / C-Soft consoles, MCPTT, and PTT vendor location streams.

B / 04

CAD-to-CAD interop

Share incidents and units with mutual-aid partners. NIEM-aligned. Audited handoffs.

B / 05

NCIC & state lookups

Persons, vehicles, warrants. One keystroke into the incident. Tamper-evident.

B / 06

BWC + telemetry

Body-worn camera flags and fleet GPS surfaced beside the incident.

B / 07

EMD ProQA-ready

EMD / EFD / EPD protocol prompts at the dispatcher’s seat. Card history per call.

B / 08

Station alerting

Tone-out to stations, push to mobile, SMS via EchoAlert — from the console.

B / 09

Audit log

Every keystroke, status change, and handoff logged with user, time, source IP.

Native Tauri.
Web fallback. No lock-in.

Primary positions run our native Tauri desktop client — auto-updating, locally cached, sub-50ms input latency. Supervisors and overflow positions can sign in from any modern browser. Same data, same UI, same audit log.

PlatformsWindows 10/11 (Tauri), Web (Chromium / Edge / Firefox)
Display1× to 3× monitors; ultrawide; 4K supported
MapVector tiles · polygons · AVL · closest unit
RadioTelex VoIP, C-Soft, MCPTT 3GPP
RealtimeSocket.IO over TLS · Redis pub/sub
AuthSSO (SAML / OIDC) · MFA · CJIS AA
FailoverPeer-to-peer · 30s grace · auto-takeover
AuditPer-action, immutable, exportable